product
Let agents act. Keep control of every run.
Verundo does not make agents smarter. It gives you five things for everything they do, across every system a run touches.
See what an agent will do, before it does it
Ask for the plan and get a plain answer before anything has happened.
- ticket.updateZendesk · reversibleruns alone
- subscription.cancelStripe · compensatableneeds a person
- refund.create · €1,200Stripe · irreversiblerefused · 10× this customer's history
- email.sendGmail · irreversibleneeds a person
Every step comes back marked: runs on its own, waits for a person, or refused. You see how much money is at stake, what would reach a customer, and which steps could never be taken back.
Decide what runs alone, and what waits for a person
You set the rules, per kind of action. The agent never decides for itself.
- reversible
- runs alone
- compensatable
- needs a person
- irreversible
- needs a person
- refund over €500
- never
- outside the org's own history
- held
Routine changes run on their own, anything that reaches a customer or moves money can wait for a yes, and some things never run at all. Unusual amounts are held automatically. The person approving sees the whole run, not a lone request, and every step is on the record with the agent that took it.
Stop a run the moment something looks wrong
One click, the agent itself, or a rule you set.
- 1ticket.updateexecuted
- 2refund.createheld · anomaly
- 3refund.createheld · anomaly
- 4email.sendnot executed
- 5opportunity.updatenot executed
Nothing further executes and pending approvals close. Nothing is undone behind your back either: what happens next is a person's decision.
Undo a bad run, and know it is really undone
One run, many systems, put back as one.
- 3email.sendGmail · irreversibleeffect remains · surfaced
- 2subscription.cancelStripe · compensatablereactivated · compensated
- 1ticket.updateZendesk · reversiblebefore-state restored · verified
Everything the run changed is put back, in the right order, across every system it touched. Where an exact undo does not exist, Verundo takes the closest counter-action. What can never be taken back, like a sent email, is named plainly instead of pretended.
A rollback that answered OK is not proof, so each system is checked afterwards: verified means it is really back as it was. And if an agent's request got no answer, Verundo finds out what happened before anything is sent again, so nothing happens twice.
Never overwrite your colleagues' work
Agents are not the only ones changing things. A colleague edits the deal, a customer replies, another system syncs.
- stage
- Closed Won
- amount
- €48,000
- owner
- Anna
- stage
- Negotiation
- amount
- €48,000
- owner
- Anna
Verundo notices when someone changes what an agent touched. If undoing the agent would overwrite a person's later work, both versions are shown side by side and a person decides.